Discovery Call
The HR Lab Engagement

Six built systems.
One complete operating system.

Every engagement is scoped to your actual workflows — built alongside your team, not handed over as a template. Click any deliverable to see exactly what it includes, what it produces, and what you leave with.

The Sprint Guarantee
"By the end of the engagement, the client will have a documented HR operations system with standard processes, measurable service expectations, and an implementation plan their team can run."
What we build

Click any deliverable to see what's inside.

Each one is a distinct, documented system your team can use the moment the engagement closes.

01
Component 01

HR Ops Audit + Prioritized Remediation Plan

Current-state process mapping, risk gap identification, and a ranked roadmap of what to address first — before anything is built.

Workflow mappingGap analysisPriority matrix
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02
Component 02

SOP Pack

6–10 SOPs built for your highest-volume, highest-risk workflows. Written for the people doing the work. Formatted for immediate use.

ServiceNowHR deliveryLifecycle flows
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03
Component 03

KPI + SLA Scorecard

6–10 KPIs matched to your actual service reality. SLA definitions, review cadence, and a reporting structure leadership can act on.

Resolution trackingVolume trendsReview cadence
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04
Component 04

HR Service Delivery Workflow Map

Intake to triage to resolution to reporting — documented with clear ownership at every step.

Intake designTriage logicEscalation paths
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05
Component 05

Compliance & Controls Checklist

Audit readiness and accountability embedded into daily workflows. FMLA, FLSA, ADA, HIPAA, PII governance built where the work happens.

FMLA / FLSA / ADAPII governanceAudit prep
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06
Component 06

Implementation Plan + Handoff

Engagement close-out with before-and-after documentation, team walkthrough, and a 30/60/90-day plan your team owns from day one.

Engagement closeBefore & after documentationTeam transition
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How the engagement runs

Four phases. 6–8 weeks.

Every engagement is time-bound and deliverable-driven — structured to produce real results without disrupting the operation still running.

Weeks 1–2
1

Discovery & Audit

We map the current state — workflows, systems, team structure, and failure points. Clear view of what is actually happening versus what should be.

Weeks 2–3
2

Fixed Plan Delivery

A prioritized roadmap of what to address, in what sequence. Both sides align on scope before the build begins. No surprises mid-engagement.

Weeks 3–7
3

Build & Standardize

All six systems built alongside your team, validated against actual volume and organizational structure.

Weeks 7–8
4

Engagement Close + Handoff

Before-and-after documentation. Team walkthrough. A 30/60/90-day plan your people own fully from day one.

Engagement options

Every offer. Every price point.

Entry Offer
HR Ops Diagnostic + Action Plan
$750–$1,250
90-minute engagement
✓Audit interview + document review
✓10-item prioritized priority action list
✓Recommended engagement scope
Best for companies exploring scope before committing
Flagship
Flagship Offer
HR Operations Optimization Sprint
$4,500
2 payments of $2,250 · 6–8 weeks
✓All 6 deliverables
✓Engagement Launch + Build + Handoff sessions
✓Light async support between sessions
✓Before-and-after documentation
Request a Discovery Call
Best for 50–300 employee companies scaling HR off tribal knowledge
Expansion
HR Ops Build-Out (Deep Engagement)
$7,500–$12,500
4–6 weeks · structured payment
✓All 6 deliverables
✓Higher SOP volume across departments
✓Multi-team rollout + manager training
Best for larger teams, multi-department overhauls
Retainer
HR Ops Governance Retainer
$1,500–$3,500
Per month · existing clients only
✓Monthly KPI tracking + ops review
✓Compliance check-ins + SOP updates
✓Strategic advisory — async + monthly call
Best for existing clients maintaining and building on the foundation
Not included in any offer
Full HRIS implementation or vendor selection · end-to-end employee handbook writing · recruiting delivery · employee relations case management · ongoing HR admin coverage. Each can be scoped separately if needed.
Ready to engage

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