Your HR operation is running onmemory.We build the system that runs without it.
We map what's actually happening, build the SOPs and KPI systems your team needs, and leave you with a foundation that runs — without us in the room.
HR stops scaling before the company does.
At some point, the processes that got you here stop working. Not because the team isn't working — because the system was never built to outlast the people who created it.
Knowledge lives in inboxes and institutional memory. Handoffs break. Compliance becomes a guess. Most organizations respond by adding headcount into a broken system. The HR Lab fixes the system first.
Not sure if your HR operation is built to scale?
Take the 5-minute readiness assessment. Get a clear picture of where you stand — and what to address first.
Take the AssessmentMeasurable impact
from the field
Three scenarios from Jan's career in her own words.
View all results →Cases arrived through email, shared inboxes, and phone calls. Every one required manual triage. Critical issues got delayed. Others were misrouted entirely.
The real bottleneck wasn't the team — it was a system that had never been designed. Once the case lifecycle was mapped, the fix became clear.
No defined SLAs meant no accountability. Expectations were vague, priorities shifted, and performance measurement was entirely subjective.
Without benchmarks, agents can't know what success looks like. Leaders can't manage to outcomes. HR gets labeled reactive by default.
Work was living in people's heads instead of documented processes. The service experience depended on who handled the request, not how it should be handled.
Every departure takes institutional knowledge with it. Every new hire starts from zero. SOPs are the only permanent fix.
Built from the inside of HR operations — not above it.
The HR Lab is led by Jan Laurent — a Senior HR Operations leader with more than 12 years of shared services experience at Citigroup and The Mosaic Company. She has led global teams across Brazil, Canada, and the United States; supported multi-union workforces; implemented ServiceNow workflows; and strengthened operational consistency in fast-moving, high-volume environments.
The HR Lab was founded to address a common challenge: organizations often invest in external assessments to identify issues their HR teams have already recognized. The gap isn't insight — it's structure.
The documentation gap is costing your team time they don't have.
The application takes under 5 minutes. Jan responds within 2 business days. If it's a fit, a 20-minute call gets scheduled — no prep required.